The contact center at Jacobsons offers omnichannel support, including email, chat, call, and web support, ensuring 360-degree communication between your customers and you. This goes beyond a traditional call center simply managing inbound and outbound calls.
With multi-lingual agents and round-the-clock availability, our contact center helps you deliver better customer experiences. The multichannel approach increases efficiency and improves a brand’s insights into their customers and their needs. The multichannel system increases efficiency and improves a brand’s ability to read into their customer’s behaviors and draw actionable insights.
Key Features of Contact Center at Jacobsons:
- Tailored outreach and customer response surveys
- Acts as an inbound customer care center to help balance a client’s available time and resources
- Leading telemarketing campaigns to current customers and prospects
- Determining the sales readiness of leads before passing them to the client
- Routine verification and validation of customer data