Direct Marketing
CRM
Customer Experience
Direct Marketing
Customer Experience
Customer Relationship Marketing
Generating Insights for over 30 years
Strategy
Our team of strategists will work with you to restructure current marketing strategies by cross-examining existing business practices with today’s market. This team has experience working with businesses across various verticals including automotive, real estate and government agencies.
Our Strategy team can help you with:
- Conducting a maturity assessment to grade current success of implementation processes
- Researching the current market and customer interest in that market
- Constructing customer journey maps to discover potential hurdles for customers
- Developing an effective customer experience and CRM strategy
Call Center
Our diverse and experienced team of customer service representatives is specifically trained to act as your voice and represent your brand. We have an array of inbound and outbound communication experts available for businesses large and small.
Our Call Center team can help you with:
- Tailored outreach and customer response surveys
- Acting as an inbound customer care center to help balance a clients available time and resources
- Leading telemarketing campaigns to current customers and prospects
- Determining the sales-readiness of leads before passing them to the client
Research
Combining both qualitative and quantitative research, our expert researchers take a strategic approach to analytics. They use real-time data to evaluate relevant industry values specific to your region to obtain actionable insights towards the growth of your business.
Our Research Team can help you with:
- Acquiring and evaluating measurable qualitative and quantitative data
- Engaging and collecting desktop research to compare with primary research
- Investigating competitors’ marketing strategies and conducting a SWOT analysis
Data Science
Our data experts work with in-house data management systems to collect data that produces meaningful insights towards company value and areas of growth.
Our Data Experts can help you with:
- Developing strategies for reliable, accurate data collection and acquisition
- Creating, managing and securing comprehensive data management systems
- Ensuring data remains clean and free of errors
- Analyzing data in respect to a number of business assets including customer relations
- Collating results of data analysis into actionable metrics
- Segmenting and profiling customer data for precise handling and statistics
- Creating and managing business intelligence dashboards to measure company performance and success
Technology
Our talented technology experts develop the foundation of your CRM system based on your needs, capabilities and time constraints. This will allow for the most productive application to understand your customers and take care of their needs.
Our Technology team can help you with:
- Setting clients up with a customized & comprehensive Enterprise System complete with CRM, leave management, feedback tools, and more
- Developing mobile applications to streamline and cater to current marketing practices
- Integrate various in-house operating systems for data sharing purposes
Campaign
Our campaign team specializes in integrating automated marketing components within a personalized, end-to-end marketing platform for your company’s directives. They optimize campaigns through this multi-channel system for an almost seamless and highly accessible system.
Our Campaign Team can help you with:
- Organizing and implementing multi-tier marketing campaign based on current market trends and customer data
- Providing direct marketing services for email, phone, SMS, mobile, mail and more
- Engaging in social media platforms to bring a personal touch to consumer marketing
Account Management
Our account management team provides exceptional support services for your rapidly changing customer needs. They specialize in real-time support for digital & technological issues while managing buyer conversion through our dedicated client relations system.
Our Account Managers can help you with:
- Managing multiple client accounts across various integrated accounts
- Operating as a project management team to meet goals and achievable projections
- Handling reporting and analyses for our clients and their partners
Insights
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4 tips to ace email marketing this shopping season
There is only a remote chance that you are not familiar with the upcoming White Friday (by amazon.ae) and the Yellow Friday sale (by noon.com). Fashioned on the Black Friday sale popular in the US, the White and Yellow Friday sales are one of the...
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Planning a marketing budget cut? Here’s everything you need to know.
During the ongoing Covid-19 situation, it is not a knee jerk reaction if you are planning to introduce marketing budget cuts. You’re not the only one. Many businesses are either considering this option or have already scaled down their marketing budgets. While the apparent need...
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#World Penguin Day: 4 Lessons Small Businesses Can Learn From a Penguin!
Did you know April 25th is the World Penguin Day? Well, I didn’t. But it came across my Instagram feed, curious, I read about it. Then I read about penguins, and I read some more. Raise your hand if you love penguins. I mean, who...
